Leadership is a skill that can be taught but must be practiced holistically to be genuine. This program offers the Keys to Leadership success that can help unlock that potential and elevate your teams. Key 1: Service The way we treat ourselves and others defines who we are as individuals, leaders, and organizations, no matter what industry you are in. Delve into the concepts of Guest Service & Leading with Passion to set the framework of the type of leader you want / can be.