Position: Manager

Location: Charles Town, WV inside Walmart

Company: Techy

Supervisor: Store Owner

About Techy: Techy offers the best Cell phone, iPhone, Laptop, iPad, and Computer repairs. Our expert technicians provide reliable and quick phone repair. Want to learn more about Techy, check us out on our platform: https://techycompany.com

Job Summary

The role of a Manager requires a high level of attention to detail, effective communication, and familiarity with technical tools. Candidates must be able to handle multiple projects, deliver work efforts that meet the highest quality standards, and be able to work with minimal supervision. In addition, you will be expected to:

Set schedule for all employees and self to ensure a fully staffed community.

Be prepared to handle unsatisfied customers resolve all issues within reason.

Understand and demonstrate knowledge of repairs in the areas of Apple and Android devices.

Be comfortable executing digitizer repairs, LCD repairs, computer repairs, tablet repairs, and other electronic devices, etc.

Complete all tasks listed on the Daily Task Checklist.

Use computer access to clock in and out and check company emails.

Handle customer repairs in a timely manner.

Provide excellent customer service at all times.

Make sure phone calls and leads are constantly updated throughout the day with specific notes for each customer and situation.

Update Repair Desk with extensive detail throughout the process of a repair so that any employee may look up the customer and know exactly what was done and how long it took to complete.

Strive to constantly improve skills.

Effectively communicate the repair process and updates to customers.

Be confident and able to multi-task when working alone in the store at certain times.

Be comfortable upselling accessories, services, etc. to customers to help build the store sales.

Maintain a clean and organized workspace.

Basic retail skills including running a register and credit card processor.

Other Requirements:

Follow all company policies and procedures with the highest ethical standards

Respect company and customer property.

Demonstrate a high level of motivation.

If interested, please submit a resume to charlestown@techycompany.com.  We look forward to hearing from you.